Our technical customer support team ensures seamless assistance from deployment to remote troubleshooting, collaborating closely with engineers to fulfill customer SLAs and maintaining product quality through effective communication and problem-solving.

  • You will support to optimize our products, develop new features and maintain our solutions
  • You will work closely together with our lead architect as well as our support team to create the best customer experiences
  • Collaborate with other Developers to ensure solutions are in line with the overall architecture
  • Scope, estimate and prioritize work-packages
  • Ensure the quality of the product is always maintained by testing and reviewing regularly
What we are looking for
  • Excellent understanding and working knowledge of customer communication
  • Windows support knowledge gained through education or enthusiastic and ambitious personal use of PC/Windows technology
  • Previous experience with support ticket systems and customer interaction/communication in an international environment is advantageous
  • Ambitious career changers with IT knowledge are also welcome - knowledge is more important than traditional IT education for us
About you
  • Developing good relationships with customers, solution oriented, maintainable and performant applications
  • Interested in new technologies
  • Passion for the latest trends in application design.
  • Accepting new challenges
  • Working in a team, but also taking ownership of features for short and long-running projects
  • Problem solving skills and hands on mentality
  • Fluent in German and English
If you are the hobby admin who assists the entire family with PC/Windows-related issues and want to shape the digital future, we are happy to receive your application at

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